Contact & Malware Reporting

Official Documentation Last modified: October 21, 2026

Have questions regarding our verified Windows downloads, wish to report a false positive or malware scan result, or need technical assistance? Fill out the secure dispatch form below.

Send a Secure Message

Direct transmission to NGS technical administrators. All submissions are encrypted and reviewed promptly.

Platform Directives

🛡️ Malware & Safety Takedowns

Every executable hosted on NGS Store undergoes strict multi-engine VirusTotal analysis. If an update produces an unexpected detection, include the full VirusTotal scan URL for expedited re-analysis.

⚡ Direct CDN Mirrors

Our download nodes are geographically distributed with high-speed bandwidth. If a mirror link is timing out in your region, let us know and our engineers will verify the routing.

⚖️ DMCA Inquiries

Official copyright holders can review our formal DMCA Policy. Valid takedown notices are processed within 24 business hours.